Fill up the form here. Once done, we'll send a confirmation and drop-off label to you within 24 hours. After you've received the confirmation e-mail, print out the label and label your items with it when you drop it off at your preferred PostCo location. Sit back and relax while we receive and sort through your items. You'll be informed on how much you've made. The rest of your items will be donated / returned depending on your preference.
You may also choose to donate items to VOWS. Donated items will either be donated to our partner charities, sold to benefit charities or upcycled to make new products.
For this, you won't need to pay for shipping fees by applying the discount code "DONATE" on the selling form. You will be sent a shipping label. Label your packages with the shipping label and drop it off at your chosen location :)
Close to all of our contributors make more than the shipping fees that they pay. 30% make more than 15 times the shipping fees. Typically, our contributors avoid a loss by selling 2kg of items or more and by only sending us the goodie and not the baddie.
We strongly encourage you to use paypal / credit card / debit card to make payment for the shipping fees for convenient record purposes. However, if you don't have a paypal account and don't have a debit / credit card, you may use bank transfer by putting in "OBT" into the discount code section, and then include your proof of payment into the "For OBT use only" section.
There's no minimum amount of clothes that you can sell to VOWS. Yes, that means we'll even accept a pair of jeans if that's the only item you'd like to sell. However, the total weight of your items for every package shouldn't exceed 20 kg.
Any packages dropped off that exceeds weight / dimension limit risked not being picked up by our logistics partner. Additional fees of RM10 / kg will be deducted from contributor's payout amount if packages exceeding 20kg is received at our warehouse.
One shipping label is good for packages up to 20kg, so you may submit multiple requests for shipping labels if you have more than 20kg of items to sell. Note that additional fees of RM10 / kg will be deducted from contributor's payout amount if packages exceeding 20kg is received at our warehouse.
21kg package - RM 10 will deducted from your total payout amount.
30kg package - RM 100 will deducted from your total payout amount.
To avoid deductions, make sure you label different packages using unique shipping labels.
After we go through your items, you will be informed on how many pieces we've received, and how many are accepted for buying. You may list down the items you're sending in to us if you'd like to know which items are accepted and which are not. It is completely optional and you may download the list form here.
It's important for you to label your boxes and packages of items so the folks at your chosen location know what's going on and they can call up the delivery guy to come pick it up. Note that the lovely people working at your preferred location will not take in your items without the label.
Your shipping label is valid for 30 days from the day you've received it. So you may gather your items, pack your boxes and then request for a label. Or you may also request the label first and take a whole month to clean out your closet :)
A good rule of thumb to keep in mind is: if the items you’re selling to us in their current condition won’t be bought by you if you saw them elsewhere, we probably wouldn’t be taking them in. A good tip is to look through our listing to have a general idea of what our shoppers love. If you have similar items, definitely include into your pile.
You will have DOUBLE the total value of your items be deposited into your account on VOWS and you may use this store credit to purchase anything on our site. You will receive the store credit immediately and it can be used up to 7 days since receipt of Credit Statement.
If the total value of your items is RM150, you may purchase any items on our site for RM300. Best way to restock that wardrobe!
If after 7 days your store credit is not used, you will be rewarded half the store credit amount as cash. You will need to provide the bank account details you'd want to be paid to after the 7 days is up.
You will receive your Store Credit Rewards immediately after you receive your Credit Statement. This could take between 7 - 14 days from the day you dropped off your package at your chosen location. Shipping to our warehouse will take 3 - 7 days. Once we received your package, it will be in the queue for our buyers to go through.
Every month, we receive hundreds of packages for our buyers to go through, so your patience and understanding is deeply appreciated :)
For Cash Rewards, the payout amount will deposited into your bank account within 3 days after the Store Credit has expired.
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